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Terms of service

The agreement for using Neutonsoft AI.

Draft for legal review. Not in force.An outline based on how the product works. Items in brackets need decisions and a lawyer's review before this is published.

Last updated: [date]. These terms are between [company legal name] (“Neutonsoft AI”) and the business that signs up (“you”).

1. The service

Neutonsoft AI provides AI website agents, a portal for your team (Inbox, calls, workflows, leads, analytics, voices) and connections to other tools. Features marked “coming soon” are not part of the service until released.

2. Your account

You are responsible for the people you invite, the roles you give them and keeping sign-in details safe. The organization's owner can transfer ownership.

3. Your content and your visitors

  • You own the documents, answers and settings you add, and give us permission to use them to run the service for you.
  • You must have the right to upload your content and to clone any voice you clone.
  • You are responsible for telling your website's visitors about the agent, about recorded calls and about how their data is used, as the law requires where you operate.

4. AI answers

Answers are written by AI from your content and can be wrong or incomplete. Check important information, keep your content up to date, and use your fallback reply and your team for anything the agent should not answer.

5. Acceptable use

Do not use Neutonsoft AI for unlawful, deceptive or harmful purposes, to impersonate others, or to try to break or overload the service. [full acceptable use list]

6. Plans, credits and payment

[plans, prices, usage limits, credits, top-ups, billing cycle, taxes and refunds, once billing is live]

7. Connected tools

When you connect Microsoft 365, Microsoft Teams, Salesforce or a webhook, data you choose is sent to them under their own terms. You can disconnect at any time.

8. Availability and changes

[service levels, maintenance and how we announce changes to the service or these terms]

9. Ending the agreement

[how either side can end it, notice periods, and what happens to your data afterwards]

10. Liability

[warranties, limits of liability and indemnities]

11. Law and disputes

[governing law and where disputes are settled]

Contact

Write to info@neutonsoft.com.